{"id":6257,"date":"2025-02-06T21:27:38","date_gmt":"2025-02-06T21:27:38","guid":{"rendered":"https:\/\/candycards.eu\/refund-and-returns-policy\/"},"modified":"2026-04-06T18:36:33","modified_gmt":"2026-04-06T18:36:33","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/candycards.eu\/en\/refund-and-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6257\" class=\"elementor elementor-6257 elementor-24\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2ec798 e-flex e-con-boxed e-con e-parent\" data-id=\"1b2ec798\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-afa34d0 elementor-widget elementor-widget-heading\" data-id=\"afa34d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund and Returns<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0a25ec e-con-full e-flex e-con e-child\" data-id=\"d0a25ec\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-347f47f elementor-widget elementor-widget-text-editor\" data-id=\"347f47f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-pm-slice=\"1 1 []\"><em>Last updated: 30\/03\/2026<\/em><\/p><p data-pm-slice=\"1 1 []\">At Candy Cards, we take pride in delivering high-quality products and a premium experience. If something isn\u2019t right, we\u2019ll do our best to fix it quickly and fairly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd3e4a elementor-widget elementor-widget-heading\" data-id=\"cfd3e4a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Right to Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087f1fb elementor-widget elementor-widget-text-editor\" data-id=\"087f1fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Under EU consumer law, you have the right to return most items within 14 days of receiving your order, without needing to provide a reason.<\/p><p>To qualify:<\/p><ul><li>Items must be unused, unopened, and in perfect resale condition<\/li><li>Original packaging must be intact<\/li><li>You must contact us within 14 days of delivery<\/li><\/ul><p>Once approved, items must be shipped back within 14 days<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-313a90e elementor-widget elementor-widget-heading\" data-id=\"313a90e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Starting a Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62279d0 elementor-widget elementor-widget-text-editor\" data-id=\"62279d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">All returns must be requested in advance.<\/p><p><a href=\"mailto:info@candycards.eu\">info@candycards.eu<\/a><\/p><p>Please include:<\/p><ul><li>Order number<\/li><li>Full name<\/li><li>Reason for return<\/li><li>Photos (if relevant)<\/li><\/ul><p>Returns sent without approval may be refused.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2516b5e elementor-widget elementor-widget-heading\" data-id=\"2516b5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60af426 elementor-widget elementor-widget-text-editor\" data-id=\"60af426\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-pm-slice=\"1 1 []\">If the issue is our fault (damaged, defective, incorrect item), we\u2019ll cover the return<\/li><li>If you simply changed your mind, return shipping is your responsibility<\/li><\/ul><p>We strongly recommend tracked shipping \u2014 we cannot be responsible for lost returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cefc11 elementor-widget elementor-widget-heading\" data-id=\"5cefc11\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-733d386 elementor-widget elementor-widget-text-editor\" data-id=\"733d386\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Once your return is received and checked:<\/p><ul><li>Refunds are issued to your original payment method<\/li><li>Processing time: typically within 5\u201310 business days<\/li><\/ul><p>In some cases, we may offer store credit as a faster alternative.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0faa9d5 elementor-widget elementor-widget-heading\" data-id=\"0faa9d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order Changes &amp; Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db2b965 elementor-widget elementor-widget-text-editor\" data-id=\"db2b965\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-pm-slice=\"1 1 []\">Orders can be cancelled or modified before dispatch<\/li><li>Once shipped, they must go through the return process<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e41d376 elementor-widget elementor-widget-heading\" data-id=\"e41d376\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pre-Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e8327 elementor-widget elementor-widget-text-editor\" data-id=\"b0e8327\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Pre-orders can be cancelled at any time before shipping.<\/p><p>If supply issues occur, we will always offer:<\/p><ul><li>A full refund, or<\/li><li>Store credit (if preferred)<\/li><\/ul><p>We reserve the right to adjust allocations if distributors limit quantities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e89416 elementor-widget elementor-widget-heading\" data-id=\"5e89416\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f111c elementor-widget elementor-widget-text-editor\" data-id=\"54f111c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Due to the nature of collectible products, the following cannot be returned:<\/p><ul><li>Opened or unsealed products<\/li><li>Booster packs (loose or from sealed boxes)<\/li><li>Single cards<\/li><li>Mystery products (bags, boxes, bundles)<\/li><li>Gift cards<\/li><\/ul><p>Once a sealed product is opened, it is considered accepted and final.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84ca065 elementor-widget elementor-widget-heading\" data-id=\"84ca065\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Incorrect Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-991529a elementor-widget elementor-widget-text-editor\" data-id=\"991529a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">If something arrives wrong or damaged:<\/p><ul><li>Contact us within 48 hours of delivery<\/li><li>Include clear photos of the issue<\/li><\/ul><p>We\u2019ll arrange a replacement, refund, or store credit depending on the case.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c23759 elementor-widget elementor-widget-heading\" data-id=\"2c23759\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; Delivery Issues\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced3e94 elementor-widget elementor-widget-text-editor\" data-id=\"ced3e94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">If your order is delayed or missing:<\/p><ul><li>Contact us and we\u2019ll open an investigation with the courier<\/li><li>Delivery investigations may take up to 30 business days<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f63fcfa elementor-widget elementor-widget-heading\" data-id=\"f63fcfa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Condition Notice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f51ae57 elementor-widget elementor-widget-text-editor\" data-id=\"f51ae57\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Sealed products may occasionally show minor wear from distribution (e.g. small dents, shrink wrap imperfections).<\/p><p>These are common in the TCG industry and do not qualify as defects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b9c37 elementor-widget elementor-widget-heading\" data-id=\"d7b9c37\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have doubts or need support?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a6bf8f elementor-widget elementor-widget-text-editor\" data-id=\"6a6bf8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our customer service is always available for <a href=\"mailto:info@candycards.eu%E2%80%8B\">info@candycards.eu\u200b<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Last updated: 30\/03\/2026 At Candy Cards, we take pride in delivering high-quality products and a premium experience. If something isn\u2019t right, we\u2019ll do our best to fix it quickly and fairly. Your Right to Return Under EU consumer law, you have the right to return most items within 14 days of receiving [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6257","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/pages\/6257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/comments?post=6257"}],"version-history":[{"count":9,"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/pages\/6257\/revisions"}],"predecessor-version":[{"id":24706,"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/pages\/6257\/revisions\/24706"}],"wp:attachment":[{"href":"https:\/\/candycards.eu\/en\/wp-json\/wp\/v2\/media?parent=6257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}